Q: What if you cannot help me diagnose my vehicle?
If you have the tools necessary to diagnose your vehicle as described by the mechanic and we fail to guide you to the solution of your problem we will refund your money minus paypal fees within 24 hours no questions asked.
Q: How is it possible to diagnose my vehicle over the internet when the dealer charges so much money to do it?
Volkswagens have some of the most sophisticated computer systems in place on today. Even though the dealer and most shops charge an hour diagnosis, an experienced mechanic who specializes in these vehicles can figure out what is wrong in less than 10 minutes of diagnosis time in 95% of the cases.
Q: Can you also diagnose my Honda/Toyota/Chevy?
At this time we only do Volkswagen group vehicles, so if you have a VW, Audi, Seat, or Skoda vehicle we can help you. We do not work on other vehicles for the same reason a brain surgeon wouldn’t operate on your foot. It’s simply better for the customer to specialize in one specific make.Even though we could fix these other cars there is simply so many common problems that can manifest that it’s impossible to memorize them for all makes and models.
Q: What makes this site different than other question sites?
Unlike other question sites, our mechanics are current or former Volkswagen dealership trained mechanics. You won’t find any independent mechanics that work on everything here. Other sites feature enthusiasts or mechanics that only work on Volkswagens once in a blue moon trying to guess their way to your problem with help of a repair manual. Our information and experience comes straight from the source, the information that comes from the factory where the vehicles are assembled.
Q: What are your qualifications?
I am ASE master certified with L1 advanced engine performance certification. I have am also Volkswagen certified for 2008 and 2009. I worked at a dealership near Seattle for two years and currently own and operate a busy mobile VW and Audi repair business with many happy customers in the Seattle area.